Refund Policy

At Juniper Green Gardens Resort, we are committed to providing exceptional service and ensuring a seamless experience for our guests. However, we understand that travel plans may change. Please review our refund policy below.

1. Cancellation Policy

• Free Cancellation: Guests may cancel their reservation free of charge up to 48 hours before the scheduled check-in date.
• Late Cancellation: Cancellations made less than 48 hours before the check-in date will incur a cancellation fee equivalent to the first night’s stay.

2. No-Show Policy

• If a guest does not check in on the scheduled date and has not notified us, the full amount of the first night’s stay will be charged.
• The booking for any additional nights will be canceled unless prior arrangements have been made.

3. Refund Process

• Refund requests must be submitted via email or phone to our reservations team.
• Once approved, refunds will be processed within 7-10 business days using the original payment method.
• Any applicable bank fees or transaction charges may be deducted from the refund amount.

4. Non-Refundable Bookings

• Certain bookings, including special promotions or discounted rates, may be non-refundable. These terms will be clearly stated at the time of booking.

5. Early Check-Out Policy

• Guests who check out before their scheduled departure date may be eligible for a partial refund for unused nights.
• However, this is subject to the room rate and availability and may include an early departure fee.

6. Contact Us

For any refund inquiries, please contact our reservations team:

📍 Juniper Green Gardens Resort, Kenya
📞 +254700000932
📧 junipergreengardens@gmail.com

We appreciate your understanding and look forward to welcoming you to Juniper Green Gardens Resort.